Efficiency is not a good goal, effectiveness is a better goal.
What do we mean by being efficient? In simple terms it means doing a good job, a job that has the intended outcome with the minimal amount of effort. At an organisational level this is usually interpreted as saving costs and that can lead to what I would call some ‘cheap and nasty’ outcomes.
So we have started to rebel against the cost-cutting aspects of efficiency and are now very focused on effective outcomes…almost to the point that using the word ‘efficient’ is not really acceptable.
We can be both effective and efficient, and we should be. It’s a good idea to monitor for opportunities to reduce waste, while being selective about which types of waste make sense to keep or reduce.
The one place that it makes sense to be less efficient is when we are tackling complexity. This requires a probing, exploratory approach which can actually be more effective when it is not super-efficient…because we are looking for things which we are uncertain about.
So we all know about stakeholders…those people that care about what we are doing and should have a say in what happens.
Are there also people that care about the thing that the stakeholders care about that we would not call stakeholders?
What does the ‘stake’ mean when we refer to the stakeholder? According to Wikipedia, the term originally referred to the person who temporarily held the stakes from a wager until the outcome was determined. Business has since co-opted the term to mean people interested or impacted by the outcome of a project.
Tobbe and I were having burgers for lunch today…they were so tall that they had skewers in them to keep them together. So the chef held the skewer (stake) and we held the skewer when we ate the lunch, but the person serving us never touched the skewer…just the plate that supported the burger with the skewer in it.
That got us thinking about what supports the interests of the stakeholders, and yet, is not a stakeholder of a project or outcome?
It may be what we call governance. The scaffolding in an organisation that ensures that business interests are looked after…ensuring that our burgers arrive safely and without toppling over onto the floor.