To help understand the idea behind the statement that processes lead to chaos and defined process lead to success, consider a trip to any location say Healesville. We could drive, catch the bus, walk, run or ride our bicycle, even fly or parachute in to Healesville, these are all modes of transport. Next we could go via Lillydale, Kinglake or Yarra Glen, these are the three most direct routes possible from our location, these are the routes of journey.

Can you imagine the chaos that would ensue trying to work out who will go, who will stay; who drives, who rides etc and lastly the route we wish to take. You can see the inefficiency of the process if we allow it to go undefined. If leave it undefined we have issues with Who, What, How and When. The when is not only dependent upon the time we choose to be in Healesville but also the mode of transport taken by the people going and the route taken. So by not defining the process, we can easily end up in a state of option paralysis, which results in nothing being done.

Now if we define the process by saying “We are going to drive to Healesville via Yarra Glen, to be there by 1:00pm next Saturday, for lunch (2hrs).” The organisation of the task becomes infinitely easier because many high level decisions have been removed as options and this has forced a focusing of intent. Now finding the answers to Who, What, How and When has been simplified, to much simpler and more logical questions, such as:

Who has a Drivers License?

Who wants to drive? Influenced by road familiarity and road and car conditions.

Who wants to go to Healesville? Influenced by total time and other commitments.

How big a vehicle do we need? Influenced by how many people.

How many vehicles do we need to take? Influenced by how many people.

Be defining the Mode of transport, Route and Time of the Event, departure times and the total time required for the round trip can be defined. If we drive we can say 1hr to get there and 1hr to get back plus 2hrs at the lunch roughly. These estimates also allow us to understand how much of our Saturday afternoon/evening will be taken up and if we will be traveling at night. These factors will influence who may wish to come.

So the better we define the processes we wish to take to get where we are going the higher our chances of success. You may also of noted that high level defined parameters does not remove all freedoms when planning and in fact with this high level guidance we are often liberated to achieve our goals.